Privacy Policy

Super Yates website is owned by Super Yates, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Super Yates, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Super Yates website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Super Yates, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via superyatesmx@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. You may opt in or out of certain cookies via our banner or browser settings. For more details, please refer to our Cookie Policy.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to superyatesmx@gmail.com.

Terms and Conditions

We appreciate your choice of Super Yates, a company dedicated to offering exclusive nautical experiences in Mexico’s most select destinations.
To ensure the quality, safety, and transparency of our services, the following terms and conditions apply to all reservations.

1. Reservations and Payments
A 50% deposit of the total service cost is required to confirm your reservation.
The deposit guarantees the availability of the vessel and covers operational costs prior to departure.
The remaining balance must be paid before boarding.
If full payment is not received within the established timeframe, the reservation may be cancelled without a refund of the deposit.

2. Cancellation and Rescheduling Policies
The deposit is non-refundable under any circumstances.
To request a rescheduling, you must notify us at least 5 days in advance, subject to availability.
Date changes will incur a penalty of 30% of the deposit unless a verified medical reason or force majeure applies (such as a navigation closure ordered by the Port Authority).
If notice is given less than 3 days in advance, the deposit will be forfeited.

3. Transfer of Reservation Holder
The client may transfer their reservation to another person by notifying us at least 7 hours in advance.
The new holder automatically accepts all terms and conditions stated herein.

4. Definition of Service Time
The contracted hours include all service time, which covers: navigation, anchoring, use of water toys, and onboard activities.
If the vessel includes an hour of anchoring or bay stay, that hour is part of the total contracted time, whether or not it was mentioned by the assigned salesperson.
Service time begins at the agreed boarding time, regardless of the client’s punctuality.
If the client or their group arrives late, the lost time will not be replaced or compensated.

5. Cancellations Due to Force Majeure
In the event of a navigation closure mandated by the Port Authority or another authority, the experience may be rescheduled or a credit issued for future use.
Personal delays, no-shows, or changes in client plans will not be considered force majeure.

6. Refunds
Once the service has begun, no partial or total refunds will be issued.
There will be no refund if the client chooses to end the service before the contracted time.
Clients who make partial use of the service (navigation, anchoring, food, beverages, water toys) will be considered full users of the service.

7. Client Responsibility
The client agrees to take care of the vessel, its furnishings, and all equipment onboard.
Any loss, damage, or misplacement of items (such as glasses, snorkels, inflatables, etc.) will be charged according to the vessel’s official inventory.
In the event of damage to motorized equipment or water toys (such as jetskis, seabobs, paddleboards, etc.), the client must cover the full cost of repair or replacement.

8. Conduct and Safety
Following crew instructions is mandatory.
Physical or verbal violence, illegal drug use, or excessive alcohol consumption that jeopardizes safety is strictly prohibited.
Any inappropriate behavior among passengers or toward the crew grants the captain the authority to suspend the service without refund.

9. Privacy and Data Use
Super Yates protects the privacy of all clients and complies with the Federal Law on Protection of Personal Data.
The information provided will be used exclusively for administrative, reservation, and customer service purposes.

10. Transfers and Access to Beach Clubs
Some beach clubs or private beaches only allow access via smaller boats (pangas) from a certain distance. For safety and regulatory reasons, some Super Yates vessels cannot approach the shore directly.
In these cases, the transfer will be operated by pangas belonging to the beach club or by third parties not affiliated with Super Yates. Super Yates is not responsible for incidents, delays, damages, or accidents that occur during such transfers.
The cost of the panga or additional transportation is not included in the contracted rate and must be covered directly by the client.

11. Acceptance of Conditions
By making a reservation with Super Yates, the client expressly accepts these terms and conditions in full.
We appreciate your understanding and trust in Super Yates. We look forward to serving you and providing a unique and memorable experience at sea.

Nonconformity and Claims Clause
At Super Yates, our priority is to provide exceptional nautical experiences.
If during the service or upon completion of the experience the client has any concern or comment, it must be communicated in writing to:
📩 superyatesmx@gmail.com within the following 2 hours after the service has ended.
All concerns will be reviewed individually in order to seek a fair solution or compensation, provided the situation warrants it and proper documentation is presented.
However, once the service has been used in its entirety —including all contracted hours, activities, food, beverages, or use of onboard equipment— no total or partial refund will be issued, without exception.

Super Yates reserves the right to offer courtesy alternatives or future credit solely as a goodwill gesture, without implying acknowledgment of liability.